Contact Us
At urbangemvibes, we value communication with our customers and are committed to providing assistance with shopping inquiries, product information, order questions, shipping updates, returns, and refunds.
If you have questions before placing an order, need assistance after purchasing, or would like clarification regarding any of our store policies, please contact our customer service team using the information below.
Business Name: urbangemvibes
Business Type: Online Necklace Jewelry Store
Customer Service Email: service@urbangemvibes.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Our customer service team can assist with product details, order confirmation questions, shipping information, delivery concerns, return requests, refund inquiries, and general website assistance.
When contacting us about an existing order, please include your order number and the email address used during checkout. Providing these details helps us locate your purchase and handle your inquiry more efficiently.
For return or refund requests, please contact us before sending any merchandise back. Our team will review your request and provide the applicable return instructions and authorized return address.
Please do not send merchandise to an address that has not been confirmed by our customer service team. Unauthorized or incorrectly addressed returns may experience processing delays.
We aim to respond to customer emails as promptly as reasonably possible during normal business hours. Response times may vary depending on inquiry volume, holidays, and the complexity of the request.
We appreciate your patience and the opportunity to assist you.
Effective Date: November 2, 2026
Last Updated: November 2, 2026