Return Policy
At urbangemvibes, we want customers to have a positive shopping experience. If you are not satisfied with an eligible purchase, we accept return and refund requests subject to the conditions outlined in this Return Policy.
Please review this policy carefully before submitting a return request.
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Return Eligibility
We accept eligible return requests within 30 calendar days of the delivery date.
To qualify for a standard return, the item should be unused, unworn, undamaged, and returned in its original condition with original packaging and any included accessories, where reasonably applicable.
Items that show signs of use, damage caused after delivery, alteration, or improper handling may not qualify for a standard return unless the issue is covered by applicable consumer protection laws.
Certain products may be subject to additional return restrictions where permitted by law. Any applicable restrictions will be communicated clearly before purchase.
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How to Request a Return
Before sending any product back, customers must contact our customer service team at:
Please include your order number, the email address associated with the purchase, the product you wish to return, and the reason for your request.
If the item is damaged, defective, or incorrect, please provide clear photographs and a description of the issue when possible.
Our customer service team will review the request and provide return instructions, including the authorized return address.
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Authorized Return Address
All approved returns must be sent to the return address specifically provided by urbangemvibes customer service.
We do not publish a general return warehouse address in this policy because the appropriate return destination must be confirmed with our team.
Customers must obtain return authorization and the correct return address before shipping merchandise.
Products sent to an unapproved address may not be received or processed correctly. We cannot guarantee processing of unauthorized returns.
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Return Shipping Costs
For standard change-of-mind returns, customers are responsible for the cost of return shipping unless otherwise required by applicable law or expressly agreed by urbangemvibes.
If a product arrives damaged, defective, or different from the item ordered, please contact us before returning it. After reviewing the issue, we will provide appropriate instructions and handle eligible cases in accordance with applicable consumer protection requirements.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where the return results from an error attributable to us.
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Refund Processing
Once an authorized return has been received and inspected, we will notify the customer of the return review outcome.
If the return is approved, the applicable refund will be issued to the original payment method whenever reasonably possible.
Refunds are generally processed within 5–10 business days after approval. The time required for the refund to appear in the customer's account may vary depending on the payment provider, financial institution, and payment method.
If a refund has not appeared after a reasonable processing period, please contact us at service@urbangemvibes.com.
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Exchanges
If you would like to exchange an item for another available product, please contact our customer service team.
Exchange requests depend on product availability, order status, and the applicable return conditions. We will explain the available options before any exchange is arranged.
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Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us as soon as reasonably possible.
Your message should include your order number, a description of the problem, and photographs showing the product and its packaging where possible.
We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another reasonable solution in accordance with applicable law.
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Missing or Incomplete Returns
Customers should retain proof of return shipment and tracking information until the return has been completed.
If a return shipment is lost or delayed, please contact the shipping carrier and notify our customer service team.
We may request shipment documentation to help investigate the issue.
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Refund Exceptions
A refund may be declined for a standard change-of-mind return if the item does not satisfy the stated eligibility requirements, such as being returned in an altered, used, or damaged condition.
These conditions do not limit any mandatory rights customers may have under applicable consumer protection laws.
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Contact Us
For all return and refund inquiries, please contact:
Email: service@urbangemvibes.com
Business Name: urbangemvibes
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Effective Date: November 2, 2026
Last Updated: November 2, 2026