FAQ

  1. What is urbangemvibes?

urbangemvibes is an online jewelry store offering a selection of necklaces and jewelry accessories. Our collection includes a variety of styles designed for everyday wear, personal styling, special occasions, and gifting.

  1. How can I place an order?

You can browse our online store, select the products you wish to purchase, choose any available product options, and add the items to your shopping cart. Once you are ready, proceed to checkout, enter your shipping and payment information, review your order, and complete your purchase.

Please carefully review your order details before submitting payment.

  1. What payment methods are accepted?

Available payment methods are displayed during checkout. Payment must be successfully authorized through an available payment method before an order can be processed.

  1. How much does shipping cost?

Our current shipping rates are as follows:

Expedited Shipping: $8.99.

Standard Shipping: $5.99 for orders totaling $0.00–$48.99.

Free Standard Shipping: Available for orders totaling $49.00 or more.

Shipping charges and applicable options are displayed during checkout before payment is completed.

  1. How long does delivery take?

Our estimated delivery timeframe is 10–20 days. Actual delivery times may vary depending on the destination, carrier operations, customs procedures where applicable, weather conditions, holidays, and other circumstances outside our reasonable control.

  1. Can I track my order?

If tracking information is available for your shipment, it will be provided through the order confirmation or shipping notification process. Tracking updates may take some time to appear after the carrier receives the package.

  1. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at service@urbangemvibes.com.

We will review your request based on the order's fulfillment status. Changes or cancellations cannot be guaranteed once an order has entered processing, been packed, or been shipped.

  1. Do you accept returns?

Yes. urbangemvibes accepts eligible returns and refund requests in accordance with our Return Policy.

Please contact our customer service team before returning an item to receive return authorization and the correct return address.

  1. How do I request a refund?

Please email service@urbangemvibes.com with your order number, the reason for your request, and relevant product information.

Our team will review your request and explain the applicable return and refund procedures.

  1. Where should I send my return?

Returns must be sent to the authorized return address provided by our customer service team after your request has been reviewed.

Please do not send products to the original shipping address or any unconfirmed address.

  1. What should I do if my item arrives damaged or incorrect?

Please contact us at service@urbangemvibes.com and provide your order number, a description of the issue, and clear photographs of the item and packaging when possible.

We will review the information and advise you on the appropriate resolution.

  1. How can I contact customer service?

You can reach us by email at service@urbangemvibes.com.

Our service hours are Monday–Friday, 9:00 AM–6:00 PM PDT.

Effective Date: November 2, 2026
Last Updated: November 2, 2026