Shipping Policy

urbangemvibes is committed to providing clear shipping information so customers can understand the available delivery options, applicable shipping charges, and estimated delivery time before completing a purchase.

This Shipping Policy explains how orders are processed, how shipping fees are calculated, and what customers should expect after placing an order.

  1. Shipping Options and Rates

We currently offer the following shipping options:

Expedited Shipping: $8.99.

Standard Shipping: $5.99 for orders totaling $0.00–$48.99.

Free Standard Shipping: Orders totaling $49.00 or more qualify for free standard shipping.

The free shipping threshold applies to eligible merchandise totals of $49.00 or more before applicable taxes and after discounts, unless otherwise stated at checkout.

The shipping method selected and applicable shipping charges will be displayed during checkout before payment is submitted.

  1. Order Processing

After an order is successfully submitted and payment is authorized, it enters our order processing workflow.

Processing includes order verification, product preparation, packaging, and shipping arrangement.

Processing times may vary depending on order volume, product availability, payment verification, holidays, and other operational circumstances.

An order confirmation does not necessarily mean that the package has already been shipped.

  1. Estimated Delivery Time

The estimated delivery timeframe is 10–20 days.

This is an estimated transit and delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier schedules, customs processing where applicable, weather conditions, public holidays, peak shopping periods, and other circumstances beyond our reasonable control.

Customers should allow sufficient time for delivery when placing orders for gifts or special occasions.

  1. Shipping Confirmation and Tracking

When tracking information is available, customers may receive a shipping confirmation containing the relevant tracking details.

Tracking information may not become active immediately after a shipping label is created. Carrier systems may require additional time to register the package and display shipment updates.

Customers are encouraged to check their tracking information periodically.

If tracking information appears inactive for an extended period, please contact us for assistance.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

Please review the recipient's name, street address, apartment or unit number, city, state, postal code, and contact information before completing checkout.

If you notice an error after placing an order, contact service@urbangemvibes.com as soon as possible.

We will make reasonable efforts to review address correction requests before fulfillment or shipment. However, changes cannot be guaranteed after an order has been processed or handed over to the carrier.

Additional costs resulting from incorrect customer-provided shipping information may be the customer's responsibility where permitted by law.

  1. Delivery Delays

Although we work to arrange shipment within a reasonable timeframe, delays may occur due to carrier operations, customs inspections, severe weather, transportation disruptions, peak periods, or other unexpected circumstances.

If a shipment is delayed beyond the estimated delivery timeframe, please contact our customer service team with your order number.

We will review the available shipping information and assist where reasonably possible.

  1. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please check your mailbox, delivery area, household members, building reception, and nearby safe locations.

You may also contact the shipping carrier for additional delivery information.

If the package remains missing, please contact us at service@urbangemvibes.com so we can review the situation.

Each case will be assessed based on the available tracking information and applicable delivery requirements.

  1. Damaged Packages

If your package arrives visibly damaged or the product inside is damaged, please contact us as soon as reasonably possible.

Include your order number and clear photographs of the outer packaging and affected merchandise when available.

Our team will review the information and explain the appropriate next steps.

  1. Shipping Restrictions and Customs

Shipping availability may depend on the destination and the services offered by our shipping providers.

For international orders, customs duties, import taxes, or other government charges may apply depending on the destination country's laws.

Where such charges are applicable and legally payable by the recipient, customers may be responsible for them unless otherwise stated during checkout.

  1. Contact Information

For shipping questions, delivery concerns, or tracking assistance, please contact:

Business Name: urbangemvibes

Email: service@urbangemvibes.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

Effective Date: November 2, 2026
Last Updated: November 2, 2026