Terms of Service
These Terms of Service govern access to and use of the urbangemvibes website and related online shopping services.
By visiting our website, browsing product listings, creating an account where available, or placing an order, you agree to comply with these Terms of Service and all applicable laws.
If you do not agree with these terms, you should discontinue use of the website.
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Website Use
Our website provides an online shopping platform where customers can browse jewelry products, review product information, and place orders.
You agree to use the website only for lawful purposes and in a manner that does not interfere with its normal operation or infringe upon the rights of others.
You must not use our website to engage in fraudulent activities, submit misleading information, interfere with website security, distribute malicious software, or attempt unauthorized access to any part of the website.
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Eligibility
By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you use our services on behalf of another individual or organization, you represent that you have the authority to act on their behalf.
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Product Listings and Descriptions
We make reasonable efforts to ensure that product descriptions, images, prices, and availability information are accurate.
However, we do not guarantee that every screen will display product colors or details identically due to differences in display technology, lighting, and device settings.
We reserve the right to correct genuine website errors and update product information when necessary.
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Pricing and Payments
Product prices, shipping fees, and applicable taxes are presented during checkout.
Our current shipping rates are $8.99 for Expedited Shipping, $5.99 for Standard Shipping on orders below $49.00, and free Standard Shipping on orders of $49.00 or more.
We reserve the right to correct pricing errors before order acceptance. If an error materially affects an order that has already been submitted, we will contact the customer to discuss an appropriate resolution.
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Orders and Fulfillment
Orders are subject to product availability, payment authorization, and order verification.
We may decline or cancel an order for legitimate reasons, including suspected fraudulent transactions, payment problems, product unavailability, or material pricing errors.
If payment has been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.
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Shipping and Delivery
Our estimated delivery timeframe is 10–20 days.
Shipping dates are estimates and may vary due to carrier delays, customs processing, weather, public holidays, and other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
Please refer to our Shipping Policy for additional details.
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Returns and Refunds
We accept eligible returns and refund requests under the conditions described in our Return Policy.
Customers must contact service@urbangemvibes.com before returning any merchandise.
The authorized return address will be provided by our customer service team after the request has been reviewed.
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Intellectual Property
Unless otherwise indicated, website content, including text, photographs, graphics, logos, design elements, and other materials, is owned by or licensed to urbangemvibes or used with appropriate authorization.
You may view and use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without prior written permission from the applicable rights holder.
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Third-Party Services
Our website may rely on third-party providers for payment processing, website hosting, analytics, shipping, and other operational services.
These providers may operate under their own terms and privacy policies.
We are not responsible for independent third-party services beyond our reasonable control, although this does not limit any responsibilities imposed on us by applicable law.
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Limitation of Liability
To the maximum extent permitted by applicable law, urbangemvibes will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited, including applicable mandatory consumer rights.
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Website Availability
We aim to maintain reliable website access but cannot guarantee uninterrupted or error-free operation.
Temporary interruptions may occur due to maintenance, technical issues, security updates, service provider problems, or circumstances outside our reasonable control.
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Changes to These Terms
We may update these Terms of Service from time to time.
The revised terms will be published on this page, and the Last Updated date will be amended accordingly.
Continued use of the website after changes become effective constitutes acceptance of the revised terms to the extent permitted by applicable law.
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Contact Information
For questions regarding these Terms of Service or our website, please contact:
Business Name: urbangemvibes
Email: service@urbangemvibes.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
Effective Date: November 2, 2026
Last Updated: November 2, 2026